TERMS AND CONDITIONS
Customer Care
At Stellar Steam Cleaning, we are committed to providing exceptional customer service and top-quality cleaning with every job we take on. Your satisfaction is our priority, and we go above and beyond to ensure you receive the best care and results. We believe in building lasting relationships with our customers by delivering reliable, professional, and thorough service every time.
Whether you have questions, need assistance, or want to schedule an appointment, we are easily reachable via email or phone. Our goal is to leave you completely satisfied and happy with our work so that you’ll continue to trust us for all your cleaning needs.
Honest & Dedicated
We take pride in offering fair pricing, dependable, on-time service, and honest, hard work. Every job we take on is approached with one goal in mind—to restore your carpet and upholstery to the best possible condition. Thank you for supporting a local business and contributing to the community. We look forward to serving you!
Terms & Conditions
Payment Terms
Payment is due in full upon completion of service. We gladly accept cash, credit cards, and personal checks. A $35 fee will be assessed for any returned payments, in addition to the unpaid balance.
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Preparation for Service
To ensure a smooth and efficient cleaning process, please:
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We love our furry friends and prioritize their well-being. To ensure they feel safe and comfortable, please secure them before our appointment to prevent any stress or anxiety.
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Remove small furniture and personal items from the floor.
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Note that our team is unable to move large furniture, including beds, sofas, chests, and pianos. If necessary, please arrange for these items to be moved before your appointment.
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Arrival Window
You will receive a designated time window for our team’s arrival. If you are unavailable during this timeframe, we may need to reschedule or cancel the appointment.
Appointment Cancellations & Rescheduling
We understand that unexpected events may arise. If you need to reschedule or cancel your appointment, please contact us at least 48 hours in advance to make the necessary arrangements. If we don't receive a cancellation notice via email, text or phone call, we reserve the right to charge a $50 cancellation fee.
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​Results
Carpet and upholstery cleaning results may vary based on their age and condition. For heavily soiled carpets and fabrics, an additional charge of $30-$50 per area may apply.
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By scheduling a service with us, you agree to these terms and conditions. Thank you for choosing Stellar Steam Cleaning—we look forward to serving you!